• Improving regulatory and legislative enabling environment. Recommendations for amending current laws and/or drafting new secondary legal acts for improving tariff setting.
• Incentive based tariff regulation. Development of the concept for introduction of incentive based regulation in DH and centralized WSS sectors, incl. improvement of tariff formation methodologies, valuation of assets of natural monopolies, development of tariff setting/tariff adjustment procedures.
• Utility benchmarking. Recommendations for the regulator on using benchmarking results in regulatory decision-making.
• Regulatory and management accounting. Development of procedures (rules) for separated accounting by type of licensed activity in DH and centralized WSS sectors. Development of proposals on improvement of the regulatory reporting forms for utility companies operating with a license from the national regulator.
• Service quality. Development of methodologies for assessment and monitoring of: quality of public utility services; effectiveness of state programs; service affordability for population and consumer willingness to pay for better quality services. Development of the tools for automated service quality monitoring.
• Improving capacity of the national regulator for effective, transparent and socially responsible regulation according to best international practices.
• Consultancy for utility companies on:

- strategic planning and corporate development (incl. implementation assistance);
- business and management accounting and taxation;
- financial, statistical, regulatory, and taxation reports;
- settling disputes with supervisory bodies;
- setting tariffs/expertise of tariffs by type of licensed activity;
- planning, preparing and financing for investment projects;
- financial and economic analysis of investment projects;
- automated computation of tariffs for utility services (incl. by type of licensed activity) based on the electronic Tariff Calculation Model (designed by MDI);
- development/improvement of utility companies' internal regulatory documents on accounting policies, incl. by type of licensed activity, and other internal regulations.

• Consultancy for local self-governments and territorial communities on:

- planning, preparing and financing for investment projects;
- financial and economic analysis of investment projects;
- development of macro- and microeconomic models for development of utility companies and regions (incl. implementation assistance);
- creating a Register of Communal Property and developing normative documents for inventory, stocktaking and management of communal property.

• Dissemination of knowledge and best practices to support the reform effort by means of conducting public and training events for stakeholders.
• Research and surveys.
• Development of methodological materials, distance learning programs.